GDPR Policy

 

At AKSORA, we are committed to protecting your personal data and complying with current regulations, particularly the General Data Protection Regulation (GDPR). This policy describes how we collect, use, and protect your personal information.

1. Data Controller:
The data controller for your personal data is: Paris Héritage
Contact email:  info@aksora.com

2. Types of Data Collected:
We collect the following information:

  • Identification data:  Name, first name, email address, phone number.
  • Delivery data:  Delivery address.
  • Payment data:  Information related to your payment method (processed by secure payment levels).
  • Navigation data:  Information about your use of our site (cookies, IP address, etc.).

3. Purposes of Processing:
Your personal data is recorded for the following purposes:

  • Processing and managing your orders.
  • Communication regarding the status of your orders.
  • Improving our services and your user experience.
  • Sending newsletters (if you have consented to this).

4. Legal Basis for Processing:
We process your personal data based on the following principles:

  • Performance of a contract (order processing).
  • Consent (sending newsletters).
  • Legitimate interest (improving our services).

5. Data Retention Period:
We retain your personal data as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal obligations.

6. User Rights:
In accordance with the GDPR, you have the following rights:

  • Right of access: You can request access to your personal data.
  • Right to rectification: You can request the correction of inaccurate data.
  • Right to erasure: You can request the erasure of your data under certain conditions.
  • Right to restriction of processing: You can request the restriction of the processing of your data.
  • Right to data portability: You can request to receive your data in a structured format.
  • Right to object: You can object to receiving commercial communications.

To exercise these rights, please contact us at the following address: info@aksora.com

7. Data Security:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.

8. Data Transfer:
We do not transfer your personal data outside the European Economic Area, unless it is necessary for the processing of your order (for example, for delivery services).

9. Cookies:
We use cookies to improve your experience on our site. You can manage your cookie preferences in your browser settings.

10. Policy Changes:
We reserve the right to modify this policy at any time. Changes will be published on this page.

Contact details:

Store name: AKSORA

Address: 29 Avenue de la Déportation, 26100 Romans-sur-Isère, FRANCE

Email:  info@aksora.com

Phone: +33 4 75 02 93 62 

Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM (CET)

We do our best to respond to your email within 1 to 2 business days.

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