Frequently Asked Questions (FAQ)
Welcome to the AKSORA Frequently Asked Questions (FAQ) page.
We are here to answer your questions and ensure you have the best possible shopping experience.
If you need further assistance, please do not hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
Processing time: 1 to 2 business days
Shipping time: 6 to 8 business days
Estimated delivery time: 7 to 10 business days
For more details, please consult our Shipping Policy.
Question 2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders in France.
For more information, please consult our Shipping Policy.
Question 3: Where is AKSORA located?
Answer:
AKSORA is a CHR equipment reseller based in France.
We offer a carefully selected range of professional products with shipping exclusively in France.
Question 4: What happens if I receive a defective product?
Answer:
If you receive a defective item, we will replace it free of charge.
Please contact us and return the item within 30 days.
For more information, please consult our Return Policy.
Question 5: Can I cancel my order after placing it?
Answer:
Yes, we offer a 24-hour cancellation period.
To cancel your order within this period, please contact us promptly.
Question 6: What is your return policy?
Answer:
We offer a simple and hassle-free return process.
For full details, please consult our Return Policy.
Question 7: When will I receive my refund after returning a product?
Answer:
Once the returned item is received and inspected, your refund will be processed.
Refunds generally appear on your original payment method within 7 business days, depending on your bank or payment provider.
Consult our Refund Policy for more details.
Question 8: Do you offer warranties on your products?
Answer:
Yes, we offer a 30-day warranty on all purchases.
For more information, please refer to our Return Policy.
Question 9: How can I contact customer support?
Answer:
You can contact our team via the Contact Us page or by sending us an email at:
📧 E-mail: info@aksora.com
Question 10: Do you ship internationally?
Answer:
No, we currently ship exclusively within France.
Question 11: Do you have a physical store I can visit?
Answer:
Yes, we have offices and a storage warehouse located at:
📍 29 Avenue de la Déportation, 26100 Romans-sur-Isère
Accessible:
Monday to Friday
9:00 AM – 12:00 PM and 2:00 PM – 6:00 PM
Question 12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders.
Please contact our customer service for more information.
Question 13: What is the procedure for exchanging a product?
Answer:
For exchange procedures, please consult our Return Policy.
Question 14: How can I track my order?
Answer:
You can track your order via the Track My Order page on our website.
Contact details:
Store name: AKSORA
Address: 29 Avenue de la Déportation, 26100 Romans-sur-Isère, FRANCE
Email: info@aksora.com
Phone: +33 4 75 02 93 62
Customer service hours:
Monday to Friday: 9:00 AM – 6:00 PM (CET)
We do our best to respond to your email within 1 to 2 business days.
